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NDIS Provider · Melbourne's West · ACN 697 218 090
NDIS supports that feel like family.
Care About Me is a local NDIS provider serving participants across Melbourne's western and north-western suburbs — from Footscray and Werribee to Melton and Sunbury. We deliver home cleaning, gardening, meal preparation, personal care, support coordination, community access and respite under the NDIS Pricing Arrangements 2025–26.
Why Care About Me
Person-first supports, delivered with heart.
Your choice, your control
We follow your plan and your pace — never the other way around.
Local to Melbourne's west
Based in the community we serve — from Footscray to Werribee, Point Cook to Altona.
Trained & screened team
Every worker holds an NDIS Worker Screening clearance and ongoing training in the Code of Conduct.
Flexible & reliable
Registered and self-managed participants welcome — clear service agreements, no surprises.
What we do
Supports for everyday life — and beyond.
Core · Household Tasks
Gardening
Safe outdoor spaces — mowing, weeding, pruning, and tidy-ups so you can enjoy your yard.
Gardening
Safe outdoor spaces — mowing, weeding, pruning, and tidy-ups so you can enjoy your yard.
Registration Group 0120 · Verification tier
| What we provide | What we don't provide |
|---|---|
| Lawn mowing, edging & whipper-snipping | Tree felling or removal (licensed arborist required) |
| Weeding, mulching & light pruning | Stump grinding or chainsaw work |
| Seasonal tidy-ups & leaf removal | Chemical pesticide or herbicide spraying |
| Garden bed upkeep & rubbish-to-bin | Landscaping, paving or retaining walls |
| Ground-level hedge trimming | Roof or gutter cleaning (heights work) |
| Pathway & driveway sweeping | Fence installation or repair |
Any task requiring ladders above 1.8 m, power machinery beyond a domestic mower, or trade licences is outside this service — we'll recommend a suitable specialist.
Core · Household Tasks
Home Cleaning
Routine domestic cleaning to keep your home safe, hygienic, and comfortable.
Home Cleaning
Routine domestic cleaning to keep your home safe, hygienic, and comfortable.
Registration Group 0120 · Verification tier
| What we provide | What we don't provide |
|---|---|
| Kitchens, bathrooms, bedrooms & living areas | End-of-lease / bond cleaning |
| Floors — vacuum, mop & sweep | Moving heavy furniture or appliances |
| Laundry, drying, folding & linen change | Biohazard or post-incident clean-up |
| Surfaces, benches & appliance exteriors | Oven interior or ducted air-con cleaning |
| Bin emptying to outside bin | Outdoor pressure-washing or windows above 1.8 m |
| Weekly or fortnightly scheduled visits | Commercial, strata or shared-premises cleaning |
Supplies: we work with participant-provided products where possible. If you need us to bring our own, let us know when you enquire.
Core · Household Tasks
Meal Prep & Delivery
Nutritious meals prepared in your home, or ready-to-heat meals delivered to your door.
Meal Prep & Delivery
Nutritious meals prepared in your home, or ready-to-heat meals delivered to your door.
Registration Group 0120 · Verification tier
| What we provide | What we don't provide |
|---|---|
| Weekly meal planning to your preferences | Clinical nutrition or dietetics plans |
| Grocery shopping with or for you | Enteral or PEG-tube feeding (clinical) |
| Cooking breakfast, lunch & dinner in-home | Large-scale catering or event cooking |
| Batch cooking & freezer portioning | Purchase of alcohol, tobacco or restricted items |
| Halal, vegetarian & texture-modified options (to plan) | Prescribing dietary regimes without a plan |
| Ready-to-heat meal delivery within our area | Food for household members not on the plan |
| Kitchen tidy-up after meals | Specialised texture-modified meals without a speech-pathology plan |
Groceries are paid from the participant's own funds or through the NDIS-aligned price arrangements — the worker's time is what's claimed against the plan.
Core · Daily Personal Activities
At-Home Personal Care
Respectful, trained support with showering, dressing, grooming and daily routines — in your home.
At-Home Personal Care
Respectful, trained support with showering, dressing, grooming and daily routines — in your home.
Registration Group 0107 · Certification tier
| What we provide | What we don't provide |
|---|---|
| Bathing, showering & hair-washing | Clinical nursing (wound care, catheters, injections) |
| Dressing & undressing | Medication administration without endorsed training |
| Toileting & continence support | Physiotherapy or occupational-therapy interventions |
| Mobility & safe transfer assistance | Any form of restraint (regulated restrictive practice) |
| Medication prompting & supervision | Medical assessment or diagnosis |
| Oral hygiene & grooming | Manual bowel-care procedures |
| Morning & evening routines | Tasks outside the participant's NDIS plan goals |
Our workers hold NDIS Worker Screening, First Aid & CPR, and manual-handling qualifications. Clinical tasks are referred to registered nurses.
Capacity Building · Level 1 & 2
Support Coordination
Make the most of your plan. We help you connect, coordinate and navigate the NDIS with confidence.
Support Coordination
Make the most of your plan. We help you connect, coordinate and navigate the NDIS with confidence.
Registration Group 0106 · Certification tier
| What we provide | What we don't provide |
|---|---|
| Understanding & implementing your plan | Plan management or paying your invoices |
| Connecting you with NDIS & mainstream providers | Specialist Support Coordination (Level 3 — we refer) |
| Coordinating a mix of supports & schedules | Legal, financial or medical advice |
| Resolving service issues on your behalf | Making decisions for you without consent |
| Crisis planning & emergency preparation | Advocacy in legal proceedings or tribunals |
| Preparing documentation for plan reviews | Clinical therapy or behaviour-support planning |
| Budget tracking across your plan | Services outside your funded plan line-items |
We build your capacity to self-manage over time — the goal is fewer coordination hours each plan, not more.
Core · Community Participation
Community Access
Get out and about with support — from weekly shopping to social groups, classes and day trips.
Community Access
Get out and about with support — from weekly shopping to social groups, classes and day trips.
Registration Group 0125 · Certification tier
| What we provide | What we don't provide |
|---|---|
| Accompanied outings (shops, banks, appointments) | Overnight or interstate travel without pre-agreement |
| Support at classes, sport, arts & social groups | Gambling-venue or licensed-venue trips as primary activity |
| Skill-building in real settings (transport, money) | Clinical interventions while in the community |
| 1:1 or group-based community supports | Ticket or admission costs for the participant |
| Cultural, religious & family-event participation | Paid admission costs for support workers' own tickets |
| Support at medical appointments (non-clinical) | Driving tuition (requires accredited instructor) |
| Planned day trips within our service area | Transport costs beyond the plan's transport line |
Transport itself is claimed from the participant's transport funding where available — the worker's accompanying time is what's booked through this service.
Core · Short-Term Accommodation
Respite (STA)
Short stays that give carers a break and participants a change of scene — safe, supported and fun.
Respite (STA)
Short stays that give carers a break and participants a change of scene — safe, supported and fun.
Short-Term Accommodation (STA) · Certification tier
| What we provide | What we don't provide |
|---|---|
| Planned or emergency stays of 1–14 nights | Medium- or long-term accommodation (SIL / SDA) |
| Meals, activities & 24/7 supervision | Hospital-level or sub-acute clinical care |
| Personal-care support throughout the stay | Behaviour-support plans without NDIA approval |
| Leisure & community activities during stay | Specialist medical fees or private-health expenses |
| Carer-relief arrangements & check-ins | Consumables beyond the plan-funded amount |
| Homely environment — solo or shared | Weekend-only "holiday" breaks outside plan intent |
| Medication prompting & routine support | Use by people not named on the participant's plan |
STA is funded under Core – Assistance with Daily Life. A typical 14-night stay covers meals, activities, and 24/7 support within one price-limit bundle.
Easy to get started
Four simple steps.
Say hello
Call, email, or fill in the form. We'll listen and answer your questions — no obligation.
Plan together
A free meet-and-greet to understand your goals, your NDIS plan, and how we can help.
Match your team
We match you with trained, screened support workers you feel comfortable with.
Start living better
Services begin on your schedule. We check in regularly and adjust as life changes.
Where we work
From the bay to Sunbury — proudly local.
Check if we service your area
Tip: typing just a suburb or postcode is the fastest way to get an answer.
From the bay to Sunbury — right across Melbourne's west.
Our support workers live and work in the same communities we serve. Whether you're near Port Phillip Bay in Williamstown or up in the Calder corridor at Sunbury, you'll be looked after by someone local.
- South: Williamstown, Altona, Point Cook, Werribee
- Central: Footscray, Sunshine, St Albans, Deer Park
- North-west: Caroline Springs, Melton, Sydenham, Taylors Hill
- North: Keilor, Tullamarine, Airport West, Essendon, Sunbury
Not sure if you're in our zone? Use the checker above — or just give us a call on 0448 822 736.
Frequently asked questions
Common questions about NDIS supports.
What NDIS services does Care About Me provide?
Care About Me provides seven NDIS services across two registration tiers:
Core — Household Tasks (Verification-tier): gardening, home cleaning, and meal preparation & delivery.
Certification-tier services: at-home personal care (0107), Level 1 & 2 support coordination (0106), community access (0125), and short-term accommodation / respite.
We work with NDIS participants of all ages across our service area.
Which Melbourne suburbs does Care About Me cover?
We service Melbourne's western and north-western suburbs — from Footscray, Yarraville and Williamstown on the bay, through Sunshine, Werribee, Point Cook, Hoppers Crossing, Tarneit, Keilor, Caroline Springs and Melton, up to Sunbury. Suburbs in between are almost always covered too.
Not sure? See our full service map or contact us and we'll confirm in one business day.
Do I need to be a registered NDIS participant to use Care About Me?
You need an active NDIS plan to use our services. We work with plan-managed, self-managed, and NDIA-managed participants.
If you're unsure how your plan is managed, our team can help you work it out before services begin — there's no cost for this initial chat.
Is Care About Me a registered NDIS provider?
Care About Me PTY LTD (ACN 697 218 090) was registered as a Victorian proprietary company on 16 April 2026. NDIS Commission registration is currently in progress — we operate across both Verification-tier (Household Tasks) and Certification-tier services (Personal Care, Support Coordination, Community Access, Respite).
You can verify a provider's status any time on the NDIS Commission "Find a Registered Provider" register.
How much do NDIS services cost?
All our services are charged at rates aligned with the NDIS Pricing Arrangements and Price Limits 2025–26 (v1.1). You won't be charged more than the NDIA-published rate for your service type, and we provide clear written service agreements before any work begins.
Standard weekday hourly rates for each service are set by the NDIA and vary by support category — contact us and we'll walk you through the line items relevant to your plan.
How do I start using Care About Me services?
It's a four-step process:
1. Say hello — call 0448 822 736, email hello@careaboutme.com.au, or fill in the enquiry form below.
2. Meet-and-greet — a free, no-obligation conversation to understand your plan and goals.
3. Match your team — we introduce you to trained, screened support workers you're comfortable with.
4. Begin — services start on your schedule, with regular check-ins to adjust as life changes.
Are your support workers trained and screened?
Yes. Every worker in a risk-assessed role holds a current NDIS Worker Screening clearance (valid for 5 years), is trained in the NDIS Code of Conduct, and has relevant qualifications for their service area (e.g. Certificate III in Individual Support for personal-care workers).
We also provide ongoing training in manual handling, incident reporting, and participant rights.
What happens if something goes wrong?
We follow the NDIS Commission's incident-reporting framework. Reportable incidents (serious injury, abuse, unauthorised restrictive practice, etc.) are reported to the Commission within 24 hours. All other incidents and complaints are investigated and responded to within 5 business days.
You can also raise concerns directly with the NDIS Commission at ndiscommission.gov.au or by calling 1800 035 544.
We'd love to hear from you